Last updated: January 2026

Thank you for shopping with Cartline Tech. This Shipping Policy describes how orders are processed, shipped, and delivered when you purchase products from our website.

Order Processing

All orders are processed within 1–2 business days after payment is successfully completed. Orders are not processed, shipped, or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, processing times may be extended by an additional business day. Customers will be notified via email if there is a significant delay.

Shipping Destinations

Cartline Tech currently ships orders within Europe. Shipping availability may vary depending on the product. Any shipping limitations will be clearly stated on the product page or during checkout.

Shipping Methods and Delivery Times

We offer the following shipping options:

Standard Shipping
Orders are typically shipped via DPD or an equivalent courier service. Estimated delivery time is 3–5 business days after dispatch.

Express Shipping
Express shipping options may be available for selected products and destinations. Estimated delivery time is 1–2 business days after dispatch. Availability and pricing are shown at checkout.

Delivery times are estimates only and may be affected by factors beyond our control, including courier delays, customs processing, weather conditions, or other unforeseen circumstances.

Shipping Costs

Shipping charges are calculated at checkout based on the delivery address, shipping method selected, and order value.

Free shipping may be offered on qualifying orders as part of promotional campaigns. Any applicable free-shipping offers will be displayed during checkout.

Shipment Confirmation and Tracking

Once your order has been shipped, you will receive a shipment confirmation email containing tracking information. Tracking details may take up to 24 hours to become active.

Digital and Virtual Products

Digital products, software licenses, subscriptions, plans, and other virtual goods are delivered electronically to the email address provided during checkout. Delivery typically occurs within 24 hours of payment confirmation.

No physical shipping applies to digital or virtual products.

Customs, Duties, and Taxes

Cartline Tech is not responsible for any customs duties, import taxes, or additional fees imposed by local authorities. All such charges are the responsibility of the customer.

Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information. Cartline Tech is not liable for orders delayed, lost, or returned due to incorrect or incomplete addresses.

If an order is returned to us because of an address error, additional shipping fees may apply to resend the package.

Lost or Damaged Shipments

If your order is lost or arrives damaged, please contact us within 48 hours of delivery or expected delivery. Please include your order number and clear photos of the damaged package or product, if applicable.

We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.

Returns and Shipping Fees

Shipping fees are non-refundable. Customers are responsible for return shipping costs unless the item received was defective or incorrect.

All returns must comply with our Return and Refund Policy, including requirements that items be unused and in original packaging.