Effective Date: July 17, 2025

1. Overview

Customers may request a return or refund within fourteen (14) calendar days from the date of purchase. Beyond this period, we are unable to offer full refunds or exchanges.

To qualify for a return, the following conditions must be met:

• The items must be unused, in their original condition, and in the original packaging.
• Proof of purchase, such as a receipt, invoice, or order number, must be provided.
• The product should not be sent back to the manufacturer.

2. Non-Returnable Items

The following items are exempt from return:

• Gift cards
• Downloadable software products
• Items purchased on discount or clearance

3. Partial Refunds

Partial refunds may be granted in cases where:

• Items are returned more than thirty (30) days after delivery.

4. Refund Process

Once the returned item has been received and inspected, the customer will be notified via email. If approval is granted, the refund will be processed within five (5) business days to the original payment method.

5. Late or Missing Refunds

If you have not received your refund within the specified period, please:

• Recheck your bank account
• Contact your credit card provider
• Contact your bank, as processing delays may occur

If the refund remains unreceived, please use our contact form to reach out to our customer support team.

6. Exchanges

Products will only be replaced if they are defective or damaged upon receipt.

7. Return Shipping

Returns must be dispatched via DPD or UPS delivery services to the following address:

Return Address: CARTLINE TECH S.R.L.
Str. Iancu Flondor, Bl. C5, Ap.6
Timișoara, 300359
Romania
Tel: +40 729 264 271

Please note that shipping fees are non-refundable. If the return is eligible for a refund, the applicable return shipping costs will be deducted from the amount refunded. Delivery times for replacements may vary based on location.